Rewarding Careers
Coast to Coast Auto Glass is America’s fastest growing independent auto glass company. As we continue to expand into more and more areas we’re always looking for experienced, enthusiastic people to join our team and help us grow!
Open Positions:
Installers
All Coast to Coast installers must consistently meet or exceed technical standards in the installation of vehicle glass and glass related products. They are expected to:
- Use proper techniques for cutting various glass products
- Perform mobile service
- Operate and maintain a mobile vehicle
- Complete required paperwork for glass installations
- Work within company productivity targets
- Keep customers informed of the work process being carried out
- Conform to safety requirements for all machinery and equipment used
- Follow approved methods using the proper tools and techniques to ensure efficient, timely, and quality installation service customers
- Ensure that all equipment, materials, and areas of operation conform to health and safety regulations and requirements
- Maintain a clean working area
- Communicate with dispatch, management, customers, or other work related individuals
- Remain available for contact during working hours
- Maintain accurate and complete work records. Ensure required paperwork is completed and turned in to the appropriate person or location
- Maintain an acceptable driving record in accordance with company policy
If you’re interested, please send your resume to: hr@glassc2c.com
Call Center Associates
Call Center Associates are Coast to Coast’s voice with the public. They must genuinely enjoy interacting with the people, be friendly and personable. Upon joining Coast to Coast, all Call Center Associates are fully trained on all matters of the business to ensure that every customer contact experience is professional, hassle-free and pleasurable.
Call Center Associates must:
- Support and provide superior service via phones, e-mails and faxes
- Use questioning and listening skills that support effective telephone communication
- Be proficient at handling all telephone tasks like call transfers, taking messages, call-backs, holds, interruptions, and unintentional disconnects.
- Understand the impact of attitude in handling calls professionally
- Effectively deal with job stress, angry or upset customers
- Be able to communicate with different types of behavior on the telephone.
- Be able to build a positive rapport with customers over the phone
- Apply proper telephone etiquette to satisfactorily deal with various customer situations
- Provide a positive telephone presentation.
- Meet commitments to customers
- Other duties as assigned
- Display time flexibility towards shifts as per work floor requirements